How Spinbit handles personal data and privacy matters
Spinbit and the scope of this privacy notice
At Spinbit, we are committed to handling personal data in a manner that is transparent, proportionate, and appropriate to the services we provide. This Privacy Policy applies to information connected to the use of Spinbit websites, account services, communications, and related operational processes.
The policy is intended to describe how data may be collected, how it may be used in connection with account activity and service delivery, and how information may be protected, retained, or disclosed where necessary. It also outlines how users may raise questions, manage certain preferences, or request support in relation to privacy matters.
Where applicable, users in New Zealand may have access to certain privacy-related rights or controls depending on their location, the services used, and the legal framework that applies to the relevant processing activity.
Personal details Spinbit may receive during account use
We may collect personal information when a user registers an account, interacts with our services, contacts support, submits documents, responds to account checks, or uses features connected to account management. Depending on the circumstances, this may include name, date of birth, contact details, account credentials, payment-related details, transaction records, correspondence history, and information provided during identity or security checks.
Spinbit may also receive information connected to account preferences, responsible gambling requests, verification status, and records of changes made to account settings. If a user communicates with us, we may keep a record of the content of those communications, including messages sent through contact forms, email channels, or other support routes.
Some information is provided directly by the user. Other data may arise from account activity itself, such as deposits, withdrawals, login history, session actions, or requests linked to account restrictions and service administration.
How Spinbit uses information in day-to-day operations
We use personal data to operate and manage our services, maintain user accounts, process account-related requests, provide support, communicate with users, and carry out internal administration linked to service delivery. Information may also be used to confirm eligibility, maintain account integrity, respond to technical issues, and keep records connected to the operation of the service.
Data may also be processed for safety, security, fraud prevention, verification, responsible gambling measures, and compliance-related checks where permitted or required. In some situations, Spinbit may need to review account activity, identity-related information, or communication history to resolve disputes, prevent misuse, or respond to legal and regulatory obligations.
Where users have agreed to receive certain communications, we may use contact information to send service messages, updates, or marketing-related content. Users may be able to change communication preferences through account settings or by following the relevant unsubscribe or preference-management steps where available.
Information generated through devices, systems, and browsing activity
When users access Spinbit services, certain technical and usage-related data may be collected automatically. This may include IP address, browser type, operating system, device information, language settings, referring pages, timestamps, login patterns, and records of how our websites or services are used.
We may use this information to maintain platform functionality, improve technical performance, monitor service stability, investigate unusual activity, and support security controls. Technical information may also help us understand how services are accessed and where adjustments may be needed to improve reliability, navigation, or account protection.
Some of this processing may involve cookies or similar technologies. These tools may support session management, security functions, analytics, user preferences, and operational performance. Specific technologies in use may vary depending on the service, device, and location.
When Spinbit may disclose data to others
Spinbit may share personal data with service providers, technical partners, professional advisers, group entities, payment-related providers, verification partners, or other third parties where the sharing is relevant to account use, operational support, legal compliance, security monitoring, or business administration.
Information may also be disclosed where required by law, where requested by public authorities acting within their powers, where disclosure is necessary to investigate fraud or misuse, or where needed to establish, exercise, or defend legal claims. If business restructuring, transfer, or internal reorganisation takes place, personal data may also be shared as part of that process where permitted and subject to appropriate handling.
We do not treat disclosure casually. Where information is shared, the purpose is generally tied to service operation, account protection, legal obligations, or the proper administration of our business activities.
Security measures and the way Spinbit stores records
We take appropriate steps to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, internal restrictions, account safeguards, monitoring procedures, and technical protections suited to the nature of the services involved.
No system can guarantee absolute security in every circumstance. For that reason, users also play an important role in protecting account information. Passwords should be kept confidential, shared devices should be used with care, and any suspected unauthorised access should be reported as soon as possible.
Spinbit may store information in different systems or through service providers supporting our operations. In some cases, data may be processed or accessed across jurisdictions depending on service structure, provider location, or legal requirements. Where that occurs, we aim to handle information using appropriate safeguards and operational controls relevant to the circumstances.
Retention choices at Spinbit and the factors behind them
We may retain personal data for as long as it is reasonably necessary for service delivery, account administration, security monitoring, dispute handling, responsible gambling measures, fraud prevention, and compliance with legal or regulatory obligations. Specific retention periods may depend on the nature of the information and the reason it was collected.
Some records may need to be kept after account closure or inactivity where required for audit, legal, operational, or safety-related reasons. Other information may be deleted, anonymised, or restricted once it is no longer required for the purpose for which it was held, subject to applicable obligations and technical feasibility.
Retention decisions are not based on a single factor. We may consider account status, the type of data involved, dispute risk, regulatory expectations, and the need to maintain appropriate records of service activity.
Privacy choices that may apply to users in New Zealand
Where applicable, users in New Zealand may have the ability to request access to personal information held about them, ask for corrections where information is inaccurate, or raise concerns about the way personal data has been handled. The availability and scope of these rights may depend on the legal context and the nature of the data involved.
If a user wishes to make a privacy-related request, we may need to verify identity before taking action. This is intended to protect account information and reduce the risk of unauthorised disclosure. In some situations, a request may be limited where an exception applies under relevant law or where additional information is needed to process the request properly.
Users may also be able to adjust certain communication preferences, cookie settings, or account-related controls through available service tools, depending on how the relevant feature is offered.
Contacting Spinbit about privacy questions or requests
If you contact us about privacy matters, we may use the information you provide to verify the request, respond to your enquiry, keep a record of the communication, and manage any follow-up required. This may include details needed to identify your account, understand the issue raised, or confirm the scope of the request.
Privacy-related enquiries, correction requests, access requests, and concerns about personal data handling should be directed through the contact routes made available by Spinbit for account or privacy support. Response handling may vary depending on the type of request, the information involved, and any verification steps required before action can be taken.
We may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes. Where updates are made, the revised version may be published through the relevant Spinbit service or website location.